ADT Inc. is one of the oldest and biggest home security brands in the United States, with a history that dates back to the middle of the 19th century and a network that spans over 200 locations nationwide. It's a trusted name recognized across the country and it sells a number of products and services designed to secure and monitor your home, including medical alert systems.
Whenever you press those big "Help" buttons and call for assistance, you will be connected to an ADT-owned emergency response center where a highly trained ADT security specialist will address your concerns and deal with whatever issue you have.
Many medical alert companies outsource this aspect of their service but with ADT, you'll always be connected to someone who works for the company and has been trained specifically to deal with its customers.
ADT also has a little more accountability when it comes to customer support. Many companies outsource their support, and this sometimes causes user review sites to be riddled with complaints from customers who tried to cancel services or file an official complaint only to be passed from one operator to the next.
ADT is still a large company with a lot of customers to deal with and support staff to manage, so there will be times when it doesn't deliver the level of service that it promises. However, customers usually have an easier time of it when it comes to canceling, complaining, and getting assistance.
ADT Medical Alert Systems
The ADT range is substantial. It includes security alarms, carbon monoxide detectors, smoke alarms, flood sensors, and smart home automation solutions. If you're interested in medical alert systems, select the "Health & Senior Safety" tab at the top of the company's website.
Here is an overview of ADT’s medical alert systems.
Medical Alert Basic
The basic system works through a landline and combines with a wristband or a neck pendant to provide coverage across a 300-foot radius. It features a two-way talk, temperature monitoring, and is available for $29.99 per month without any long-term contracts and free next-day shipping. You will also be given free battery replacements as needed.
Medical Alert Plus
An advanced unit that spans a range of 600 feet, potentially covering all of your home and yard. It doesn't require a landline and comes with a waterproof neck pendant or wrist-strap. You can add automatic fall detection for $10 a month and wall-mounted help buttons for $2.50 (each) per month.
The ADT Medical Alert Plus is available for $35.99 per month.
The On-the-Go unit is a portable medical alert system that can be taken anywhere. On-the-Go provides GPS location services and a wearable help button, allowing you to use the device inside and outside of the home. It costs $39.99 per month and you can purchase additional fall detection for $10 per month.
ADT Command and Emergency 2-Button Panic
Although this product is listed in ADT's Home & Personal section, it can be used by vulnerable seniors and anyone else who lives alone and fears for their safety.
The Emergency Button is a simple two-button device that can be strapped around the wrist, worn as a pendant around the neck, or pinned to the clothes. Simply press the buttons when you need help, and you will be connected to the command center to get the help you need.
The button can be purchased as an add-on to the ADT Command package, which secures your home with alarms and cameras, allows you to control your lights, locks, and thermostats with a remote control, and can be integrated with smart voice devices.
It's an advanced accessibility system and while it's a little different from the medical alert systems outlined above, it's a useful option if you're already looking into home security and want a more complete package. Contact an ADT specialist or visit the company's website to find out if this solution is right for you.