Merits USA Brand Profile

Merits Health Products was founded in Taiwan in 1985, with its US division, Merits USA, launching a decade later. It operates manufacturing plants in China and Taiwan, along with distributing bases in Florida, California, and Texas.

The Merits USA range of products extends to Mobility Scooters, Adjustable Beds, Power Chairs, and more.

Merits Products

Some of the products manufactured by Merits USA include:

  • Adjustable Beds: A sturdy base with a movable foundation that features numerous positions, helping you get comfortable and providing support for painful pressure points
    • These bases have a capacity of up to 750 lbs. and include 18-month warranties for the mechanical cranks
  • Manual Wheelchairs: A small selection of well-built wheelchairs designed for easy mobility and maneuverability
  • Power Chairs: Adjustable, strong, and reliable chairs with tension-adjustable suspensions at the front and back, LED lights, and multiple positions of adjustment
  • Mobility Scooters: A huge variety of scooters, from simple and affordable options to powerful, strong scooters with all the bells and whistles
    • Scooter accessories such as covers and docking systems can be purchased as well
  • Patient Aids: Includes bath lifts, knee walkers, respiratory products, and bath/shower rails

All of these products are listed on the Merits website. If you click the product links, you’ll see a complete list of specifications and other essential details, with downloadable PDFs showing the full product manual and spec sheet.

Pilot and Avid Rehab

The shortest of staircases can seem like an ominous mountain when you’re injured, disabled, or ill. Pilot Stairlifts can help you scale those stairs, regain some lost independence, and allow you to continue living freely in your own home.

The Pilot division of Merit is focused purely on creating quality stairlifts that can be designed and fitted in a way that suits you and your home.

Merits USA also operates a brand known as Avid Rehab, under which it creates a multi-function chair designed with complete mobility in mind. These chairs are some of the best in the business, with a weight limit of 300 lbs., a max speed of 5 mph, and a range of 24 miles.

Merits USA Reviews

There are no reviews on the Merits USA BBB page, but it has an A+ rating and there are only two complaints, which were dealt with promptly. User reviews are few and far between, but the ones we did find were positive, and there are also a few positive reports on employee-centric review sites as well.

Although these may seem a little irrelevant, it’s a sign that the company encourages a friendly and amicable workplace, which is always a good sign in a direct-to-consumer model such as this. When partners and employees are told to pressure sell and are tasked with meeting strict targets at the expense of customer satisfaction, these sites are typically filled with negative reviews and warnings.

The lack of such content is great news for Merits and its prospective customers.

Get More Information

Merits USA products are available from dealers across the United States. Enter your location on this page to find the dealer nearest you. To speak with the company directly, dial 1-239-772-0579 or 1-800-963-7487. You can also use this contact form to send a message or request a callback.