MobilityWorks is one of the largest retailers of adaptive vans in the United States. It adopts a face-to-face approach and owns more than 90 showrooms in 31 states, allowing it to operate as a traditional dealership.
With more than 20 years of experience, a dedicated team of consultants, and a huge selection of vans, MobilityWorks has become the go-to retailer for disabled and reduced mobility consumers in the US.
Founded in 1997 by Bill Koeblitz, MobilityWorks has had a massive influence on the adaptative vehicle industry over the last couple of decades. Koeblitz continues to assume an active role in the business and, from 1999 to 2018, he was joined by Taylor Clark, the co-owner and CEO.
Taylor helped to expand the company into the national powerhouse that it is today, opening manufacturing plants, acquiring competing businesses, and becoming an Inc. 500/5000 company.
Unfortunately, Taylor Clark passed away in 2018, but the company has continued its ascent and is helped by a growing team of employees and leaders. This includes Eric Mansfield, who became the President of MobilityWorks in 2017.
Consultations and Sales
All consultations are free and available in MobilityWorks showrooms from 8 am to 5 pm Monday through Friday. If you’re unable to get to a showroom, contact the company here and arrange a home visit. If you’re able but don’t have access to a vehicle, they can also pick you up and drive you to your appointment.
You can purchase online or over the phone, and test drives are available when needed. These consultants can help if you have a van to sell or need assistance purchasing the right equipment for your home and/or vehicle.
Company Products and Services
MobilityWorks specializes in selling and renting vans designed for wheelchair users. These vans are sold new, used, and pre-owned, and are specially adapted versions of commercial vehicles.
You can see these vehicles for yourself in your local MobilityWorks showroom or browse all currently available options on the company’s website. Rentals are also available from $299 per week, with services to and from 13 of the 20 busiest airports in the country and an allowance of 100 miles per day.
Most locations rent vehicles manufactured in the last few years and all customers are given access to a 24-hour emergency helpline in the event of accidents and breakdowns. You’ll need to pay for everything upfront, and veteran discounts are available.
MobilityWorks also sells the following products, designed to help you modify your own vehicle and make your life a little bit easier:
- Transfer Seats: Can help wheelchair users get from their chair to the vehicle
- Driving Aids: Including hand controls for trucks, cars, and vans
- Wheelchair Securement Systems: Custom-fit solutions designed to keep the wheelchair user safe
- Powerchairs: Created by Golden Technologies and Pride Mobility and available in full-size, travel power, and heavy-duty power
- Vehicle Lifts: Including exterior, interior, scooter lifts, and truck lifts
- Scooters: 3-wheel travel scooters that suit most budgets, with prices from under $800 to over $3,500, at the time of writing
- Lift Chairs: Two position, three position, and infinite position chairs available
Ordering Information and Financing
Some products can be purchased directly through the MobilityWorks website, including scooters, chairs, and wheelchairs. For rentals, you will need to contact the company at 1-877-275-4915, and for vehicle purchases you can visit your local showroom or arrange an appointment at 877-275-4907.
Financing is available through the FinancialWorks program, and this applies to new and pre-owned purchases. You’ll be asked to complete a needs analysis, after which your credit will be checked, and the company’s financing team will work with multiple banks to create the best contract for you.
Equipment financing is available on purchases between $1,000 and $10,000, with terms fixed at between 24 and 48 months. Veterans assistance and grant assistance programs are available as well.
MobilityWorks is a large company, which means user reviews are easy to come by. It has a strong presence on Yelp.com and a few other user-led review sites. Its scores generally sit at around 3 to 3.5 out of 5. This isn’t concerning, as if the average review was 3 or 3.5, there wouldn’t be any red flags to worry about.
However, it seems like these reviews are a mix of 5 stars and 1 star. In fact, its Yelp page seems to alternate between the two.
Some of the negative reviews complain about the level of customer service, highlighting a poor attitude from seemingly unfriendly staff members. Others suggest the products are too expensive but are quick to point out that the customer service is exceptional.
This really tells you all you need to know. Sure, MobilityWorks might have its problems and, for isolated customers, these can be really frustrating. At the same time, when the initial frustration has been vented, it seems that the company is quick to resolve those issues and apologize to unhappy customers.
User review scores like this also have to be taken with a grain of salt, especially when the company doesn’t actively request reviews. It means that customers have to visit the review sites, look for the company, and then vent, and generally, they only do this when they have something negative to say.
Many negative reviews are also between 5 and 10 years old, and as far as we can tell, MobilityWorks has gone to great lengths to improve its customer service and overall experience in the last couple of years.
The majority of MobilityWorks’ showrooms are on the east coast and serve major metropolitan areas, such as New York, Newark, Pittsburgh, Philadelphia, Los Angeles, Miami, Jacksonville, Detroit, and Oakland. It has 90 showroom locations in total, and these are spread throughout 31 states, while a Commercial Van Division serves customers nationwide.