Craftmatic claims to be America’s number 1 adjustable bed brand, a claim that is backed by over 1.1 million sales. Its beds can be adjusted into countless positions, providing support for painful and weak areas, or simply making it easier to work, read, or watch television in bed.
Craftmatic prides itself on creating luxury adjustable beds. Their mattresses feature Dual Density Coil Springs, which makes them firm on one side and medium firm on the other.
They also feature a wireless remote that lights-up at night, making it easier to find, a massage system to soothe and heal, bedside plugs to charge your devices, and night lights to keep you safe when moving around at night.
All motors are whisper-quiet and designed to withstand up to 450 lbs., while heavy-duty options can take up to 650 lbs.
Craftmatic prices are not listed on the company’s website, so you’ll need to contact them in advance. These prices are open to negotiation and you’re even invited to “Name Your Price,” but, of course, just because you name it doesn’t mean they will accept it.
Be honest with your budget and your needs and don’t agree to anything until you’re sure you’re getting what you need for a price you can afford. Use the pricing form on this page to submit a quote and a sales rep will contact you for more information.
Beds are delivered through an extensive network of approved couriers and Craftmatic covers all 50 states. Warranties are offered on all Craftmatic products, and they include Limited Lifetime Warranties for the motor and mechanisms and 25-years for the mattresses.
Previous customers have rated Craftmatic very highly. It’s normal to see companies in this space with an average rating of between 3.5 and 5 stars. They don’t send mass review requests like many retailers do, so it only takes one issue with a third-party delivery company, a single oversight, or a manufacturing fault and the rating takes a hit.
On ConsumerAffairs, Craftmatic actually holds the number 1 position for its industry, which is likely where the “number 1” claim comes from. Its average rating on these sites and others like it is around 4.5 out of 5 stars and, out of the bad reviews that do exist, many are easily overlooked and dismissed.
For instance, a couple complain about slow deliveries during the first half of 2020, but considering this is when companies began to shut down and encounter issues due to the onset of the pandemic, it’s all forgivable. In fact, a large percentage of Craftmatic’s bad reviews came during this time, with many customers refusing to excuse them despite what was a very difficult time for all businesses.
Discount this temporary issue, as most of Craftmatic’s reviews are positive and praise the company and its range.
Craftmatic has a 30-day trial that allows you to return the bed for a full refund if it’s not quite what you’re looking for. However, you’re required to pay for return shipping, and this can be expensive and a hassle to arrange. Furthermore, while the trial period seems generous, it’s less than the 90 to 120 days offered by many online-only bed-in-a-box brands, many of which also have free returns.
It’s still a good option to have, but not something we would rely on.
Speak with a sales rep, make sure you get a bed that is perfect for you, and use the returns and the warranty if things go wrong. You can get more contact info from your sales rep or use the contact form on the company’s website.