The Hoveround Corporation has been in business for over a quarter of a century and, in that time, it has established itself as one of the country’s best manufacturers of reliable and maneuverable power chairs.
Hoveround was founded by Tom Kruse. He wanted to create Power Chairs that were sturdy, safe, and powerful, while also allowing for easy maneuverability so users could have complete freedom to move around.
The company focuses on something that Kruse refers to as the Model of Total Responsibility, one that swears by the following principles and has stayed true to these tenets throughout its 25+ years of operation:
- The company takes complete accountability for all products that it creates
- It assumes control of the development, design, and delivery of all products that carry the Hoveround name
- It remains dedicated to meeting the needs of its customers
- Advanced technologies and leading innovations remain, and will continue to remain, at the heart of the company’s business model
- Satisfaction is only achieved when all customers are happy and have significantly improved their mobility
The Power Chairs manufactured by Hoveround are known throughout the industry and are widely regarded to be some of the best. These include the Hoveround LX-5, the Teknique XHD, and the Teknique HD6, among others.
It also sells stairlifts, ramps, vehicle attachments, and accessories. You can browse all of these products in the online Hoveround catalog. Most have prices attached, but for some of the more expensive and limited models, you will need to contact the company directly and inquire about pricing.
The Hoveround aftercare service is one of the best in the business and is incredibly thorough. You can speak with an expert to discuss the benefits of the company’s products and find the right one for you. There are also dedicated team members that help you deal with issues, such as health insurance and technical issues.
Warranties are available on all Hoveround products and you can learn more about them by speaking with their customer service team. Call them toll-free at 1-800-542-7236 to get help from an expert today.
There are just under 350 reviews for Hoveround on SiteJabber at the time of writing. These reviews score the company an average of 3.65 out of 5 stars, which is a very respectable score in this space. In fact, SiteJabber ranks Hoveround as 4th out of 26 sites listed under “mobility aid.”
Good reviews praise the company for its products and its devotion to aftercare. As for the bad reviews, they are a mixed bag, to say the least.
The highest-rated critical review, according to SiteJabber, is a 1-star review that has nothing but praise for the company. It’s actually titled “Great Experience” and there is no hint of irony about it, so it’s likely that the reviewer just clicked the wrong button when setting the score.
Many other bad reviews seem to result from a misunderstanding on the customer’s part, either because they didn’t read the product description properly or because they didn’t get what they were hoping when filing an insurance claim. Many of them complain about poor customer service, but these are isolated incidences, and with so many good reviews to counter them we don’t think it’s anything to worry about.
Most importantly, Hoveround seems to respond to bad reviews and resolve complaints, which is always good to see.
The Hoveround website contains a small order form you can use to request a free DVD. This is a great place to start if you need more information about the company’s products and want to see them in action.
You can also contact 800-771-6565 or Info@Hoveround.com to speak with their support team and get more information on your desired product.